At Palermo Boost, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help. Please review our Refund & Return Policy below.

1. Returns

• You may request a return within 30 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Certain products, such as clearance items or items marked “final sale,” are not eligible for return.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need to exchange an item, please contact us before sending it back.

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Items purchased on final sale
• Customized or special-order products

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
• We recommend using a trackable shipping method for your return, as we cannot guarantee receipt of your returned item.

6. How to Initiate a Return

To start a return or request a refund, please contact us at:

Palermo Boost
Address: 1716 Roosevelt St, Fairbanks, AK 99709, USA
Email: support@palermoboost.store
Telephone: +1 320 436 6768

Please include your order number and details about the item you wish to return.